FAQ

Why should we trust you?

Our dedicated team of experienced blockchain developers makes Switchain one of the most distinguished cryptocurrency exchanges today. We work with the most reliable exchanges, such as Binance, Bittrex and Poloniex, providing secure and fast exchange services, without requiring account registration.

Can the rates change during the transaction?

Cryptocurrencies are highly volatile. The price can change considerably in a few minutes. However, we only offer Fixed Exchange rates. Once you confirm the exchange rate, that’s the amount you will receive regardless of how long it takes for the exchange to complete. Floating rates are a scam, if you are being offered that, run.

What are your fees?

Switchain does not charge any extra fee. We receive a small commission(about 0.5%) from our partners with every trade.

Why can't I exchange pair XXX/YYY?

We seek liquidity in other reputable exchanges. Sometimes specific trades will not be able to be filled, especially when dealing with assets with a smaller market cap. Our main assets are BTC ETH ZRX LTC USDT and any ERC20 Token listed on Binance.

When should I receive my money?

Switchain transactions take 15-30 minutes to be processed. ERC tokens usually take as little as 5 minutes or less. If a trade is using BTC, it may take longer(up to 2h) due to network processing times.

Why is the deposit taking so long?

The blockchain is a peer to peer network where transactions need to be confirmed by the network. This process can take from a few minutes to several hours depending on the cryptocurrency and load on the network. Switchain or its partners don't play any role in blockchain confirmations. Your funds are safe, and the exchange will proceed once our partner receives the deposit.

Do I need an account to trade on Switchain?

No. You can compare rates and use Switchain to trade without an account.

What do accounts on Switchain do?

If you decide to sign up you can join the affiliate program and earn 25% of our commission for every transaction that came from a user with your affiliate link. Additionally, you can save your public addresses, so you have them on hand at all times.